Energy Bill Guides

Plain-English tips to help you understand your bill and stop overpaying.

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Time-of-use vs single-rate electricity plans: which is cheaper for you?

Time-of-use plans charge more in the evening peak and less during the day. Here's how they work, and how to tell if one suits you.

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Energy concessions and rebates in NSW, Queensland, SA, Tasmania, the ACT and Victoria

Eligible households can get an electricity concession or rebate. Here's the official help in each state we cover, and how to apply.

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When should you check your energy plan? Start with 1 July

Default electricity prices reset on 1 July, and market plan prices can change at other times. Here's when to compare your plan.

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Is it safe to switch energy retailers in Australia?

Switching retailers doesn't cut your power or change the poles and wires. Here's how a switch works, including the 10-day cooling-off period.

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The Default Market Offer and Victorian Default Offer: why the default plan may cost you more

The DMO and VDO cap standing offers from 1 July each year. Here's what they mean, and why comparing market plans still matters.

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What is an NMI and where do I find it on my electricity bill?

Your NMI is a 10 or 11-character code on your electricity bill. Here's where to find it, why it isn't your meter number, and why it matters.

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Is a higher solar feed-in tariff always better?

Why self-consumption and usage rates usually matter more than a high feed-in tariff, plus how time-of-use plans change the maths for solar homes.

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Why your discount plan might not be cheaper

Guaranteed vs conditional discounts, the DMO/VDO reference price, and why yearly cost for your usage beats a big percentage off.

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How to read your energy bill

Supply charge, usage rate, kWh, feed-in tariff and NMI — the five figures that actually matter on an Australian electricity or gas bill.